At MryLens, we are committed to the responsible dispensing of prescription lenses. To protect our customers and comply with applicable regulations and the requirements of our banking and payment partners, all orders for prescription lenses require a valid prescription issued by a licensed eye care professional.

Prescription Requirement

A valid prescription is required for all orders involving prescription lenses. Customers may either fill in their prescription information online or upload a copy of their prescription (supported formats: JPG, PNG) at the time of purchase. Orders will not be confirmed or fulfilled without a verified prescription on file. A typical prescription may include details such as sphere (SPH), cylinder (CYL), axis, and pupillary distance (PD), where applicable.

Prescription Submission Process

Please manually enter your prescription details or upload your prescription file. All submitted information needs to be truthful:

• Issued by a licensed optometrist or ophthalmologist
• Current and valid (typically within 1–2 years of the issue date, or as required by applicable local regulations)
• Legible and complete, including the prescribing doctor's name, date of issue, and all relevant lens parameters

Manual Verification Process

Every prescription, whether entered manually or uploaded as a file, will be reviewed by our trained team before we confirm your order. This review usually takes 1–2 business days. For manually entered prescriptions, you are required to send us your original prescription document via email at support@mrylens.com after your order is placed. Your order will remain on hold and will not be fulfilled until we receive and verify your document. If we do not receive it within a reasonable timeframe, your order may be cancelled and refunded.

Order Hold Policy

Orders for prescription lenses will be placed on hold pending prescription verification. No order will be fulfilled until the submitted prescription has been reviewed and approved by our team. If a prescription is found to be invalid, expired, or illegible, we will contact the customer to request a valid replacement or correction.

Privacy and Data Handling

Prescription information and documents submitted by customers are handled with strict confidentiality. They are used solely for the purpose of order verification and are not shared with third parties except as required by law. Data is retained only for the period necessary to fulfill the order and comply with applicable record-keeping requirements.

Compliance Statement

This policy has been established to comply with the requirements of our banking partners and applicable regulations governing the sale of prescription lenses. MryLens is committed to maintaining full compliance with all relevant legal and regulatory standards.

Contact Us

If you have any questions about our Prescription Verification Policy, please contact our customer support team at support@mrylens.com.