If you are unsatisfied with your purchase, as long as you contact us within 60 days from the receipt of the item, we will process your return/exchange request. Any request after 60 days will not be honored. Please make sure to contact us by email at support@mrylens.com first.
 
Return & Exchange Conditions
Items returned without authorization will not be accepted.
Items must be returned within 60 days after you receive them.
All items must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.
Note: Customized items (including prescription lenses and lens engraving) are non-returnable and non-exchangeable.
Kind Reminder: Once your prescription order exceeds the 24-hour confirmation period, personalized lens production will commence immediately. As production materials are already allocated, order cancellation will not be permitted at this stage. We appreciate your understanding.
 
Non-returnable items
On sale items or gift cards are non-refundable.
Damage/Lost caused by customers is non-refundable.
 
General Return Process
Initiate a return: Please email us at support@mrylens.com. with photos or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
 
Return Charge
If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight.
If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the return freight.
No restocking fee to be charged to the consumers for the return of a product.
 
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@mrylens.com.
Please Note: we do not refund our original shipping cost.

EU Right of Withdrawal (European Union Customers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "cooling-off period").
To exercise your right of withdrawal, please submit a withdrawal request directly through your customer account on our website, or contact us at support@mrylens.com with your name and order number. We will send you a confirmation of your withdrawal request by email.
Please note the following exemptions — the right of withdrawal does not apply to:

• Customized or personalized items (including prescription lenses and lens engraving)
• Items that have been used or are not in their original condition

If your withdrawal is accepted, we will refund your payment within 2-3 working days of receiving the returned goods, using the same payment method as your original purchase.
To exercise your right of withdrawal, please submit a withdrawal request here or contact us at support@mrylens.com.

Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
 
Should you have any questions about the Return & Refund Policy, please contact us: 
Email: support@mrylens.com
Telephone: +1（213）868-1829
Working Hours:  Mon - Fri: 8:00 - 20:00 （UTC+8）