If you are unsatisfied with your purchase, please contact us within 60 days from the receipt of the item, and we will process your return/exchange request. Any request after 60 days will not be honored. Please make sure to contact us via email at support@mrylens.com first.


Return & Exchange Conditions

Items returned without authorization will not be accepted.
Items must be returned within 60 days of receipt.
All items must be in the same condition that you received them, unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase.
When returning or exchanging items, customers must use a shipping method providing tracking information.
Note: Customized items are non-returnable and non-exchangeable.


Non-returnable items

On sale items or gift cards are non-refundable.
Damage or Loss caused by customers is non-refundable.


General Return Process

Initiate a return: Please email us at support@mrylens.com with photos or videos of the items and let us know your order number. Our customer service staff will determine the eligibility of your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend sending your return/exchange via a shipping method that provides tracking information and requires a signature, because we are not responsible for lost returns or exchanges.
Refund or exchange: When we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.


Return Charge

If the return is due to our problems (such as: incorrect products or product quality issues), we will provide a full refund for you including the return freight.
If the return is due to the buyer’s problem (such as: do not like/want the item, ordered a wrong product/size), the buyer should pay the return freight.
No restocking fee will be charged to consumers for the return of a product.


Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven’t received the refund within 2-3 working days, please check your bank account and then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@mrylens.com.
Please note: we do not refund our original shipping cost.


Order Cancellations

We can cancel your order if you contact us in time before the item has been shipped. If your payment has been completed and the parcel has not been shipped out, you can cancel your order before delivery, and we will issue a full refund. Orders cannot be canceled once the parcel has been shipped out.